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Customer Testimonial:
"
Until we worked with Total Solutions Group & TelAssess we were unaware of some special taxation statutes for our industry. As a result they recovered over $36,000 in invalid taxes and regulatory charges we had paid."
--Telecommunications Manager, US Airline
 

 November 2004  

Volume 2, Issue 8 

What You Need To Know Before Buying A New Telephone System

Buying or upgrading a telephone system is no simple task and it could be a major expense for your business. Unless you know the questions to ask and exactly what you need, you could end up with a system that doesn't meet your needs or one that will be obsolete in a year or two. Buying or upgrading a phone system takes careful thought and research. One should thoroughly research the needs of the company both now and in the future. A phone system that meets your needs now and in the future is the best choice. There are many factors to consider in your choice of a phone system. These will be listed here along with some features that you might not think about considering.

Requirements of your office or business

  • How many incoming lines do you have/need?
  • How many incoming and outgoing calls per day do you average?
  • Do you need direct inward dialing (DID)?
  • If you need DID, for how many employees?
  • How many modem and FAX lines do you need?
  • Do you want/need an automated attendant?
  • Will you have a receptionist who will answer and route calls?
  • Do you need voice mail?
  • What features do you want in voice mail if it is needed?
  • Do you need to turn phones on and off (hotel, hospital, etc)?
  • Do you need power fail back up?
  • What is the expected growth over the next 5 years?

Requirements of your staff

  • How many people will need a telephone?
  • How many people will need voice mail?
  • How many people will need caller ID?
  • How many people will need speaker phone capabilities?
  • Do you need phones in public areas

Logistics

  • Do you have room for a phone switches and cabling?
  • If you have room, is it climate controlled?
  • Do you have wiring in place?
  • If there is existing wiring, is it adequate?
  • Do you have wire and phone jacks in the desired locations?
  • If you need new wiring, will this be done in-house or contracted?
  • How difficult will it be to pull cables in your facility?
  • Do you know the local and state codes for wiring in your facility?

Miscellaneous questions

  • Will you be utilizing VoIP?
  • Will you be interfacing voice and data?
  • Will you have a need for T1 lines?
  • Do you have several buildings to be served by this phone system?
  • Do you need dial-in capabilites for mobile users?
  • Do you need an overhead paging system?
  • Do you have an on-site programmer?

Once you answer these questions, you will be ready to contact telephone system vendors, your local phone company, and/or contractors for quotes on your new or upgraded telephone system.

For a discussion on buying a telephone system, please ask your questions on our website at www.totalsolutionsgroup.org    


Appeals Court Favors Bells Rates For Access

A federal appeals court handed a big victory to the four large regional Bell telephone companies on Tuesday, striking down regulations that had required the Bells to lease their local networks to rival companies at low prices set by state regulators.

If Tuesday's decision survives further legal challenges, it would be a substantial blow to AT&T, WorldCom and smaller companies that have relied on inexpensive access to the local networks to reach their customers. By increasing the cost of access, the ruling could significantly reduce competition in local markets and lead to higher prices for callers, according to competitors of the Bell companies, consumer groups and some analysts.

A three-judge panel of the United States Court of Appeals for the District of Columbia sharply narrowed the role of state regulators in overseeing competition in the phone market. It criticized the Federal Communications Commission both for its delegation of authority to the states and for issuing other regulations last year that a majority of the commissioners had said were intended to make local phone markets more competitive.

After the decision, separate statements issued by the F.C.C. chairman and another commissioner, who had opposed the rules, and by the three commissioners who approved them, suggested that the agency was in a kind of civil war over the regulations.

The three commissioners who approved the rules said they had instructed "our general counsel" to seek an appeal to the Supreme Court. But the chairman, Michael K. Powell, who dissented from the rules, said he had instructed the staff to begin drafting regulations to comply with the appeals panel's order. A fifth commissioner who had dissented with Mr. Powell applauded the decision and urged the F.C.C. to rewrite the rules.

As a matter of protocol, the agency will consult with the Justice Department, which argued in favor of the new rules before the court, before deciding whether to pursue an appeal.

Rivals of the Bells criticized the decision. "At a time when consumers and small-business owners are just beginning to realize the benefits of competition, the D.C. Circuit today held up a stop sign and halted eight years of progress," said James Cicconi, AT&T's general counsel. "This decision is not in the public interest, but is instead in the interest of four Bell monopolies."

But executives of the regional Bell companies contended that the rules never made economic sense and in reality discouraged greater investment in local phone networks. The rules, they argued, had forced the Bells to set artificially low leasing rates to rivals.

William M. Daley, president of SBC Communications, said: "Today's court action is a victory for consumers, and should help this industry move forward in developing healthy, sustainable and economically rational competition that will extend telecommunications innovations further and faster in the marketplace. This appears to be a victory for those who support markets free of rules that have repeatedly been judged illegal and which have eliminated jobs, shrunk investment and hurt fair competition."

The news of the decision, which came about two hours before the market closed, lifted the share prices of the regional Bells - SBC, Verizon, BellSouth and Qwest.

The 62-page opinion in the case, United States Telecom Association v. Federal Communications Commission, was written by Judge Stephen F. Williams and joined by Judges Harry T. Edwards and A. Raymond Randolph.

The judges were harshly critical of the commission, saying it ignored the court's previous decisions on phone regulation and the mandate of the Telecommunications Act of 1996.

The court's frustration with the F.C.C. and its "unbundled network elements rules" was reflected in the decision's last paragraph, which ordered the commission to rewrite the rules in the next 60 days or after denial of a petition for a rehearing, whichever is later - either before the three-judge panel or the full circuit. "This deadline,'' it said, "is appropriate in light of the commission's failure, after eight years, to develop lawful unbundling rules, and its apparent unwillingness to adhere to prior judicial rulings.''

But the issues raised by the case may take many months to resolve, particularly if the Supreme Court decides to review it in its next term, beginning in October. And it is not known if the current commission will act soon or whether the issues will be put off until next year, when the agency's composition might change after the presidential election.

For the time being, at least, the decision was vindication for Mr. Powell, who lost control of the commission and predicted in February 2003 that the new rules could not withstand judicial challenge. He found himself in the uncomfortable position of being the first chairman in more than a decade to dissent from a major telecommunications decision.

On Tuesday, the court upheld rules, supported by Mr. Powell and two other commissioners, that had relieved the Bell companies of their obligation to give rivals low-cost access to many of the crucial elements of their new high-speed online networks.

Mr. Powell issued a statement after the decision that all but said: I told you so. "I dissented from the majority's decision on local telephone competition,'' he said, "because it was inconsistent with the law and would result in years of regulatory uncertainty and unrealized consumer promise. Today, the court agreed and restored the opportunity to bring about new advanced services and true competition that will bring consumers choice and innovation."

"My fellow commissioners and I need to expeditiously get to work to produce a set of judicially sound rules, once and for all," Mr. Powell said. "I have already directed the staff to begin preparing new rules that will provide the sorely needed clarity and guidance essential to bringing consumers the benefits they were promised and deserve."

Yet there was no indication that Mr. Powell had any more control over the agency now than he did when it approved the rules last year.

The three commissioners who voted in favor of them - Jonathan S. Adelstein, Michael J. Copps and Kevin J. Martin - suggested in a brief statement that the appellate panel's opinion was inconsistent with earlier decisions by the Supreme Court.

"We believe that the rules preserve competition in a manner that is lawful, and recognize the important role that states have historically played," they said. "Today, over 50 million Americans benefit from the new local and long distance one-rate plans offered by both incumbents and competitors that are a result of our rules." The three commissioners also said they had instructed the general counsel "to seek a stay and to appeal the D.C. Circuit decision to the Supreme Court so that we can clarify tension with the Supreme Court's past decisions." 


Tip For Adding an Outside Line, Before You Begin

When you decide to add an additional outside line to your business phone system, there are a few things you should keep in mind.

Gather the following information before you begin and the process will be much easier.

Have a list of the lines already installed along with the class of service on each.

 

Yet Another Virtual Network For The United States

Qwest has launched a nationwide MVNO network with SprintPCS. Qwest’s nationwide calling plans start as low as US$24.99 for 200 minutes when customers combine wireless with any other Qwest service on a single bill.

"Incorporating nationwide wireless calling into our Qwest Choice bundle creates one of the industry’s most compelling offers for customers," said Richard C. Notebaert, Qwest chairman and CEO.

“This new wireless offer is part of our larger plan to provide customers with greater choice and flexibility when it comes to selecting communications services.”

Qwest’s existing wireless data services, including two-way text-messaging, are available now as part of any new plan. New advanced data services, including picture phone capabilities and downloadable ring-tones and games, will be introduced beginning in early April.

Beginning this month, current Qwest customers will be contacted regarding their service transition to the new plans. Most will have the option of transferring to a comparable plan with new national coverage.

If customers wish to sign up for a national plan prior to their transition date, they may contact a Qwest customer service center.

Current wireless customers in Montana, North Dakota, South Dakota and Wyoming will remain on existing Qwest wireless plans until later this year.

“Qwest has taken a meticulous approach to bring this new national offering to customers,” said Roger Entner, program director for the wireless/mobile services practice at The Yankee Group.

“By focusing on a smooth transition, and continuing to deliver on their service commitments, Qwest has the opportunity to bring a new standard of wireless choice to customers in their region.”

 

Federal Spending Bolsters Tech Revival
Federal spending, not corporate spending, is fueling the tech recovery, according to a story in The New York Times.

The paper reports the two main beneficiaries of the government's spending binge are Cisco and Foundry Networks. In the last six months, Cisco's sales to the federal government have grown twice as fast as its sales to private companies. Homeland security is the primary driver behind the government's spending spree.

Last year, the government spent about $59 billion on IT equipment and services, up from $42 billion in 1999. However, government spending on IT is predicted to level off or edge up slightly in 2005, to $59.8 billion.

The article says there are no secrets and that the companies, Wall Street analysts, and industry watchers all point to federal spending as the catalysts for the recent uptick in tech spending.

 

AT&T Billing Under Investigation

MA Massachusetts regulators said they are investigating a charge brought by consumer complaints that AT&T is sending phony bills to people who are not customers with the intention of trying to sell them AT&T service, according to the Boston Globe.

AT&T said it is resolving some billing issues and denied the phony bills were part of a scheme to capture customers.

 

TSG's Featured Book
"Mobile Communications"

The rapid growth and convergence of mobile communications has led to a need for new techniques and solutions and a demand for knowledgeable communication professionals who have a firm grasp of the background theory and technologies and who also understand the future trends and possibilities within the field.

In this book, Jochen Schiller draws on extensive experience to present an essential grounding in mobile communications, explaining current developments in industry and research and providing a detailed technical background to the area.

The book covers all of the important aspects of mobile and wireless communications from the Internet to signals, access protocols, and cellular systems, all presented in a clear and structured way, with a focus on the crucial area of digital data transfer.

If you are a professional networking engineer or manager wanting to know how mobility will affect applications, security, and networks, this book will be an invaluable resource.

 

Why Choose Total Solutions Group?
 We saved our clients over $1,000,000 in Telecom expenses in 2003!  Join our growing list of clients in 2004.

Our Contingency Fee based services insure that we pay for our work by delivering results.

Total Solutions Group also provides Leasing & Financing support in order to insure our clients can meet the increasing demands of new technology without the challenges.

Our "LETTER OF OBJECTIVITY" insures that it's your best interest we work for!

We're an "Out of The Box Solution!"
Call Today!  1-877-455-3074

Total Solutions Group Client Lists Includes:

  • 16 School Districts
  • 4 Hospitals
  • 10 Municipalities
  • a host of Fortune 1000 Businesses

JOIN OUR LIST OF CLIENTS IN 2004!!

 

 

 


 

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