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Until Total Solutions Group performed their audit of our long distance charges, we thought our vendor-provided billing CDs gave us all the information we needed to validate our charges. It turns out that some critical call type categories were not broken out on the CD, nor provided for in our contracts, and we were being stuck with ridiculously high rates that were hidden from us. With sizeable new discounts on these call types, we will save many thousands every month."
--IT Director, Mid Michigan Hospital
 

 May 2005 - Tips and Talk on Telecom  

Volume 3, Issue 5 

The Outlook for VoIP: Regulatory Battles and New Competition

 During his four years as chairman of the Federal Communications Commission, Michael Powell championed the idea that new communications technologies should not be subject to federal and state regulations. But since Powell steped down in March, Voice over Internet Protocol (VoIP) -- the technology that allows telephone calls to travel over the Internet -- faces a push by several states to regulate it as a traditional telephone service, a move that many fear would stifle its potential.

After a fitful start in the late '90s, VoIP has grown into a more reliable product offered at rates as much as 50% lower than traditional phone service. Such savings are cause for concern among state officials who worry that as consumers drop highly taxed and regulated landline service for VoIP, they will no longer contribute to tax and surcharge revenues that the states rely upon to meet important social needs.

These social obligations -- supported by required contributions to the Universal Service Fund -- are a collection of subsidy programs for telecommunications services in rural and high-cost areas, including, for example, broadband connections for schools and libraries as well as 911 emergency calling. The Universal Service Fund is supported partially by surcharges on certain communications services and partially by fees embedded in the rates companies pay each other to exchange telephone traffic.

'Let Market Forces Work'

"VoIP promises to be pretty scary for anybody invested in traditional wireline phone," such as the state regulatory commissions, says Gerald Faulhaber, Wharton professor of business and public policy, and chief economist at the Federal Communications Commission from 2000 to 2001. "There's a lot of money here, not by Defense Department standards, but about $5 billion to $8 billion sloshing around," part of which has always gone to the states.

Fear of losing this revenue source has mobilized more than two dozen states to regulate VoIP. A ruling in November by the FCC only heightened states' concern when the federal agency declared that Internet telephony service "is not subject to traditional state public utility regulation" and that the FCC "has the power to preempt state regulations that thwart or impede federal authority over interstate communications." The FCC ruling, however, did call for the states to "continue playing a vital role in protecting consumers from fraud, responding to complaints, and enforcing fair business practices

According to telecommunications experts, the main group that the FCC and VoIP providers must stave off is Congress. By themselves, the states have little clout in reversing the FCC's decrees. "But you can't tell a senator from Nebraska that we are going to cut the Universal Service Fund from which your constituents have been getting hundreds of millions of dollars a year," says Faulhaber. "Politically, it just will not fly."

The issue of jurisdiction -- which is at the core of the conflict -- has been vigorously debated for almost a decade. Under the 1996 Telecommunications Act, how a communications service is regulated depends largely on whether it is classified as a telecommunications service or an information service. Generally, information services, or enhanced data services, are subject to minimal, if any, regulation in order to foster innovation. The law, however, required telecommunications services to be heavily regulated for calls traveling from one state to another as well as for all intrastate telecommunications services. "The idea of enhanced services in a totally unregulated space became an arbitrage opportunity, for example, for people to develop Internet telephony completely outside the realm of traditional telephone regulation," says Faulhaber. "The states are saying, 'This is a local telephone service, and we are the local telephone regulators.'"

The issue of jurisdiction aside, the prospect of taxing VoIP suddenly looms larger after the Congressional Joint Committee on Taxation issued a report on January 28, 2005, stating that an excise tax on telephone service passed in 1898 to finance the Spanish American War could be applied to all new Internet and data services as early as this year. The report, titled "Options to Improve Tax Compliance and Reform Tax Expenditures," describes a number of proposals to help reduce the size of the tax gap by shutting down tax shelters, closing unintended loopholes and generally reforming tax law.

The report states that taxing voice services, but not data and Internet services, creates an "economic distortion." The most aggressive proposal that could affect VoIP suggests taxing all voice and data services because the two are becoming "interchangeable and integrated parts of modern communications."

While the report admits that taxing new services and technologies "makes them more expensive" and may "slow their development," it also eyes the potential tax revenue. It notes that the IRS raised about $5.8 billion in 2003 from the excise tax and could generate even more if the tax is also applied to data and Internet services.

While the number of VoIP subscribers is minuscule compared to residential phone lines subscribers, VoIP's growth is likely to accelerate, driven largely by lower prices that are the direct result of light regulation. Forecasters expect the number of VoIP subscribers to increase from about one million subscribers in the U.S. now to 18 million by 2008.

Some telecommunications experts note that while there have been predictions for several years that VoIP would cut tax revenues and the Universal Service Fund program, the reality has been vastly different thus far. In fact, the opposite has occurred in some cases where VoIP services indirectly contribute to both taxes and the Fund. "Even if VoIP services are not classified as regulated communications services that contribute to the Universal Service Fund, VoIP providers still purchase communications capacities that have those subsidies embedded," says Kevin Werbach, a professor of legal studies at Wharton and the FCC's counsel for new technology policy from 1994 to 1998. "So it's not that all the money goes away

 


Time Warner Cable Begins Cell Phone Trials

Time Warner Cable has begun testing its own mobile-phone service in Kansas City, according to a company source, signaling a move by the cable industry to compete against local phone companies' wireless dominance.

Earlier this week, Time Warner Cable started marketing Sprint mobile phones to its subscribers in Kansas City, Mo. While the phones are branded and operated by Sprint, Time Warner Cable is handling billing procedures and marketing for the service, the source said.

A Time Warner Cable spokesperson confirmed that the company is "planning a trial in Kansas City with Sprint," but declined to say whether the trial has begun.

For many months, cable executives have hinted at their interest in offering cell phone service to their customers. During parent company Time Warner's quarterly earnings conference call in November, CEO Richard Parsons said the company would "begin to explore relationships in the wireless space."Cable companies have had considerable success in bundling their TV programming with broadband Internet access and, in some cases, phone service. But wireless has always been a missing piece in their package of entertainment and communications services.

"We know, because of consumer behavior, that wireless will be an important part of that bundle," Don Logan, chairman of Time Warner's media and communications group, said in November.

The fact that the Baby Bell phone companies own most of the nation's cell phone customers does not sit well with cable companies. The nation's two largest services, Cingular Wireless and Verizon Wireless, are owned by the Bells. But Sprint, which is in the process of acquiring Nextel Communications, remains independent.

The Bells are also stepping into new territory to compete against their rivals. SBC Communications and Verizon Communications plan to spend billions of dollars upgrading their networks to speedier fiber-optic lines to offer video programming to their customers. The Bells have also heavily discounted their DSL services in hopes of chipping away at cable's nearly 2-to-1 market share lead in broadband.

Time Warner Cable has remained mum about its wireless plans, and is hoping to learn how to operate the business. If the tests go well, Time Warner Cable will one day offer its own branded phones, although no names have been decided, according to the company source.

 


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SBC Jumps Into The Residential VoIP Pool

SBC Communications will be entering the residential voice-over-IP market early next year after completing tests currently underway in Chicago, Dallas, Los Angeles and its hometown of San Antonio, Texas.

SBC becomes the third regional Bell operating company to enter the space after Qwest launched last year and Verizon launched earlier this year.

The full-scale VoIP service rollout will take place in early 2005. The service will use IP technology and a DSL Internet connection to deliver voice calling and enhanced features, such as a Web-based portal and advanced call-management capabilities.

"The trials are more for determining the best features, pricing and ensuring quality," said an SBC spokeswoman. "When we roll out service in 2005 it will be available throughout the SBC territory and really outside the territory, although we won’t market outside the territory initially."

SBC anticipates that over time, VoIP will become the preferred voice