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Customer Testimonial:
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We had an erroneous mileage charge on a T1 that was costing us $55 extra per month. By securing a refund for 5 years and 11 months, going back to the first date of use, we recovered nearly $4,000 on that small monthly error."
--Network Manager, Financial Institution
 

 March 2005 - Tips and Talk on Telecom  

Volume 3, Issue 3 

Top Ten Wireless Services

The world's top ten wireless services have been identified in a new report published by Analysys Research. The report, The World's Top Ten Wireless Services, cuts through the bewildering array of wireless services to identify the ten best services in the world, picking out those exhibiting high market potential, effective implementation and suitability for reproduction in other markets. Top of the list is US operator Sprint PCS' bundled voice tariffs, which have generated unmatched levels of voice usage and twice the voice ARPU achieved by operators in Western Europe.

'The top ten services exemplify real opportunities for mobile operators to grow both voice and data revenues,' says Dr Alastair Brydon, co-author of the report. 'Our analysis of the services reveals valuable lessons about tariff structures, price levels, marketing, bundling, the role of third parties and the use of 3G networks.'

The world's top ten wireless services are:

  • Sprint PCS's bundled voice tariffs (USA)
  • 3's ThreePay prepaid tariffs (UK)
  • 3's mobile video services (UK)
  • O2's SMS services (Ireland)
  • NTT DoCoMo's FOMA 3G service (Japan)
  • Vodafone live! (Worldwide)
  • T-Mobile's TM3 (Germany)
  • Xing's ringtone download service (Japan)
  • IN-FUSIO's games (worldwide)
  • O2's Genion service (Germany)

Explains Brydon, "We have evaluated these wireless services on the basis of identifying the real-world deployments that are proving most successful and that offer the prospect of wide scale adoption. The top ten services have achieved their success in a variety of ways, including novel pricing and marketing of existing services, such as voice and SMS, new service concepts that exploit the capabilities of 3G, such as mobile video content, and the outsourcing of content delivery to large-scale specialist third parties as in the case of INFUSIO."

The World's Top Ten Wireless Services presents an independent assessment of the services that show the greatest potential to drive mobile operator ARPU and contains case studies of the leading services, underlining the reasons for their success.

 


VoIP Adoption Remains Elusive, But Growth Indicators Are Promising

Only 2% of broadband households currently subscribe to a VoIP service, according to "Residential Voice-over-IP: Analysis and Forecasts (Second Edition)," a forthcoming industry report from Parks Associates. This number is lower than expected considering that at the end of 2002 nearly one-third of broadband households expressed a high interest in subscribing to VoIP services.

"Historic consumer data indicate that the motivation for consumers to subscribe to VoIP is there but perhaps not the means or opportunity," said William Cheek, an analyst with Parks Associates. "To attract new customers in 2005, service providers will need to implement a strategy that includes continued aggressive rollout plans and more targeted awareness and educational campaigns."

On the positive side, "Residential Voice-over-IP: Analysis and Forecasts (Second Edition)," based on an Internet survey conducted by Parks Associates of more than 4,000 Internet households, finds that the VoIP market increased by more than 500,000 subscribers in the past year alone.

"We're witnessing an early shift toward VoIP as one component of consumers' digital service subscriptions," Cheek said. "Operators on both the cable and the telco sides have a significant opportunity in 2005 to add to their VoIP customer bases, provided that they adequately demonstrate and then deliver high-value, high-quality VoIP."

"Residential Voice-over-IP: Analysis and Forecasts (Second Edition)" examines the opportunities and obstacles to VoIP adoption and how VoIP is being used to complement television and Internet services. The report, to be released in January 2005, profiles VoIP service providers and consumers using VoIP services and forecasts VoIP adoption over the next five years. For more information about this study, please contact Parks Associates at 972-490-1113 or sales@parksassociates.com.

 


Telecoms Fight To Curb Public Competition

KUTZTOWN, Pa. - Cities and towns from San Francisco to Philadelphia, viewing access to advanced telecommunications as pivotal to prosperity, are aggressively seeking ways to provide high-speed Internet connections, wired or wireless, for citizens and local businesses.

But telephone and cable TV companies have responded by flexing political and financial muscle at the state level, arguing that government has no business getting into their business.

So far, about a dozen states have passed measures either restricting or banning public-sector efforts to deliver telecom services, while similar legislation has been introduced in about a half dozen other states.

And in related battles, Bellsouth Corp. is suing a North Carolina town that is leasing space on its fiber-optic network, while SBC Communications Inc. and Comcast Corp. mailed fliers and ran newspaper ads in Illinois last year to help defeat a three-town referendum on building a fiber network.

Two years ago, the small college town of Kutztown thought it was blazing a trail for other Pennsylvania communities when it built a publicly owned fiber-optic network to deliver cut-rate Internet, telephone and cable TV service.

Then, in late 2004, Pennsylvania lawmakers bowed to the wishes of Verizon Communications Inc. and the state's other local phone providers, passing a bill that gives the companies the power to squelch any new forays into telecommunications by municipal governments.

The legislation, prompted by the companies' worries that other towns would follow Kutztown's example, marked the industry's latest victory in a series of similar clashes across the country.

Opponents of Pennsylvania's new curb on public competition say they were overwhelmed by a lobbying effort led by Verizon, which has spent millions of dollars in recent years to sway legislators and other state officials and even bolstered its well-connected lobbying team by hiring Gov. Ed Rendell's former campaign manager.

The competition provision was slipped inside a wider piece of legislation that carried other regulatory concessions for the phone companies. To help win support for it, Verizon agreed to pony up as much as $60 million for school Internet connections.

Kutztown's technical services director, Frank Caruso, says he thought state legislators would view publicly provided services as good for development in towns like Kutztown, a community of 5,000 in eastern Pennsylvania where the horse-drawn carts of the Amish are common on town streets.

"I never thought that the state Legislature would sit there and say 'No,'" he said.

The companies argue that municipalities offering telecom services have an unfair advantage because they can use interest-free tax dollars and tax-exempt bonds to finance their networks, and do not face the same regulatory burdens.

City officials and consumer advocates counter that the goal of municipal telecom projects is to empower lower-income residents, attract new employers, and give existing businesses a reason to stay.

They say local phone and cable providers, lacking adequate competition, have dragged their heels in rewiring rural and less-affluent areas while pricing their services at rates which many residents and small businesses can't afford.

In Utah, tired of waiting for broadband and frustrated by high cable bills, a rural town named Spanish Fork sold bonds three years ago for a municipal telecom project just before a state law was passed barring bar such public financing.

"We didn't want to be a second-class city and that's what's going to happen if you don't have high-speed Internet," said John Bowcut, the director of Spanish Fork Community Network.

In Nebraska, four-year-old restrictions have kept the city-owned electric utility in Lincoln from leasing space on its fiber-optic network so that would-be rivals to local phone companies could provide broadband to residents and businesses.

State Sen. Kermit Brashear, a Republican who sponsored legislation this year that would further restrict public-sector telecom services, said government advantages "would place private providers at a tremendous disadvantage in an industry in which competition is fierce and margins are thin."

Not all efforts to block public competition have succeeded.

In Indiana this month, opponents blocked a bill that would have barred municipalities from competing with private providers and from using public bonds in cases where services don't already exist. Bills approved in Utah and Louisiana last year were watered down to regulate some telecommunications services, but not ban them.

Kutztown businessman Dennis Cichelli says his software and computer network company was paying about $1,000 a month for a dedicated high-speed Internet connection before the municipal utility came online.

It now pays less than $500 for far more bandwidth - enough spare capacity that it now sells wireless broadband service to a dozen other businesses.

Under Pennsylvania's new law, municipalities wanting to sell their own Internet service will be required to first give the local phone provider the option of providing that service within 14 months.

Compared with the battles in other states, there was no loud and lengthy campaign against the legislation. The bill's negotiators, including the governor's office, said they barely heard from opponents.

But controversy sparked just days before a final vote when Philadelphia officials discovered that it could scuttle the city's ambitious plans to build a citywide wireless Internet network.

Before he signed the bill in November, Gov. Rendell, a former Philadelphia mayor, pressured Verizon to relinquish its right-of-first-refusal over that city's project.

Other Pennsylvania communities got no such special treatment, and Verizon's influence at the statehouse drowned out those small towns that had opposed the legislation, said Jim Baller, a Washington, D.C., attorney who represents municipal power companies.

By far the largest of Pennsylvania's 37 local telephone companies, Verizon operates 6 million of the state's 8 million land lines.

The New York-based company, which argues that it is already losing business fast to wireless and cable rivals, has spent millions of dollars over the years to build relationships with lawmakers and public officials.

On the telecommunications bill, it retained a team of high-profile lobbyists, including David Sweet, Rendell's campaign manager in the 2002 gubernatorial election. Four years ago, Verizon reported spending more than $3 million on lobbyists in the months before it routed an attempt by state regulators to spur local phone competition by forcing the company to split its network operations from its retail division.

"It's our opinion that Verizon is the Pennsylvania Railroad of the 20th century in terms of political clout," said Christopher Craig, a top lawyer for Senate Democrats.

In a statement after the bill passed, Verizon called it "truly a win-win situation for communities."

"It empowers them to press Verizon or other local phone companies to deploy advanced telecom services on their timetable, not the company's," Verizon said.

A state-appointed consumer advocate, Irwin Popowsky, also thought the language fair considering that the local phone companies have agreed to expand their broadband networks statewide by 2015.

Kutztown officials had hoped to eventually add wireless Internet services to their municipal offerings, but now expect a battle with Verizon.

"Are we going to be stopped from doing that?" Caruso asked. "I think everything's going to be a challenge."

 


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Global Handset Market Expected To Grow

According to research firm Gartner, the global handset market is expected to continue to grow in 2005.

Gartner expects handset sales to exceed 730 million units in 2005, after growing 30% to 674 million in 2004. (Source: Dow Jones Newswire)
 

Wireless Phone Use Increasing While Driving
The National Highway Traffic Safety Administration reported that the number of people talking on wireless phones while driving increased in 2004 to 8%, up from 6% in 2002.

In 2004, approximately 8% of drivers between the ages of 16 and 24 were talking on wireless phones while driving, while 6% of females were talking on a wireless phone while driving.

Approximately 4% of male drivers were talking on a wireless phone while driving. (Source: Reuters)
 

Congressional Committee Kicks Off Telecom Update

This week a Congressional panel began the process of updating the nation's telecommunications laws.

In testimony to the House Commerce Committee's telecommunications subcommittee, technology executives urged lawmakers to take a deregulatory approach to telecom reform, a view echoed by committee leaders.

The telecom sector industry is seeking more favorable tax treatment for research and development, exempt of Internet telephony from state as well as traditional phone regulation and more available spectrum for commercial use.
 

State Parks To Offer Wireless Internet

A type of surfing that has nothing to do with waves will be offered this summer at several state parks in West Michigan.

Visitors to state parks in Grand Haven, Ludington, Pentwater and Holland will be able to surf the Internet from the comfort of their tents, motor homes or boats.

Wireless Internet, or Wi-Fi, will go live at 10 state parks, docks, rest areas and welcome centers this spring, state officials say. Visitors with Wi-Fi-enabled computers and other devices will be able to access state-run Web sites for free, and the rest of the Internet using their credit card.

SBC Communications Inc. wired seven of the sites late last year, installing small antennas atop buildings and in other locations at Holland State Park, Grand Haven State Park, Ludington State Park, Mackinac Island State Dock, New Buffalo Welcome Center, Coldwater Welcome Center and the Clarkston Rest Area.

The company plans to hook up the last three sites -- the East Tawas dock, Charles Mears State Park in Pentwater and Sterling State Park in Monroe -- in coming months and have them ready to go before the locations reopen in April, said Kurt Weiss, communications director for the Michigan Department of Information Technology.

The state is going wireless because people asked for it, Weiss said.

The Michigan Department of Natural Resources surveyed state parks users on services they'd like to see, and Wireless Internet and cable television were at the top of the list.
 

Corporations Seek Mobility For Employees
According to a Wall Street Journal report, mobile employees are rising to the top of the list of corporate priorities.

In fact, many employees are finding and implementing their own wireless technology, purchasing their own personal digital assistants, wireless phones and remote-access software so they can stay connected on the go.

In order to keep these wireless connections secure, analysts at Gartner expect information technology spending to increase by 2.5%. (Source: Wall Street Journal)
 

Verizon Announces Two Network Upgrades

Verizon Wireless Tuesday announced a pair of network upgrades in Ypsilanti and Monroe.

The carrier said a new cell site near the campus of Eastern Michigan University improves signal quality into EMU buildings and allows more customers to use their wireless phones concurrently.

Verizon said it has experienced 23 percent growth in Ypsilanti-area network volume in the past year. Verizon also activated a new cell site in Monroe that improves service throughout the city and along I-75 between LaPlaisance Road and M-50. Verizon reported a 22 percent increase in network traffic in that area. More at www.verizonwireless.com.
 

Department of Justice Further Reviews Sprint-Nextel Merger

U.S. antitrust authorities have extended their review of Sprint's planned acquisition of Nextel Communications.

Sprint received its second request from the Department of Justice and plans to answer any questions the agency may have.

Under U.S. law, once authorities are notified of a transaction they have 30 days to decide whether to let it proceed or to seek further information and launch a broader investigation. (Source: Reuters)
 

ZigBee Advances The Use of Wireless Functions

Wireless connection technology system ZigBee may soon allow homes, PCs, automobiles and the government to function very differently. The new networking standard allows a variety of low-power devices to communicate over an unregulated portion of radio spectrum.

ZigBee allows wireless two-way communications between lights and switches, thermostats and furnaces, hotel-room air conditioners and the front desk and central command posts.

Subscribers would be able to shut curtains, turn on outside floodlights or receive an alert on their wireless phone if a door opens unexpectedly all while on the go. (Source: Wall Street Journal)
 

European Telecom Providers Aim to Offer Converged Wireline and Wireless Phone

According to a Wall Street Journal report, major European wireline and wireless service providers are working to eliminate traditional barriers that separate the two services, which could spur U.S. carriers to do the same.

European telecom providers aim to offer subscribers the ability to use one handset that functions as a wireless phone while on the road, but operates as a wireline phone at home or in the office.

Companies are working to develop a dual-mode handset that easily switches between wireline and wireless networks, depending on which is more accessible. (Source: Wall Street Journal)
 

FCC Tells AT&T To Pay Fees On Prepaid Cards

AT&T Corp. illegally avoided as much as $500 million in government and other fees on prepaid long-distance phone cards that the company sells, the Federal Communications Commission ruled yesterday.

The decision is a blow to struggling AT&T, and potentially to other firms that market the calling cards with bulk amounts of minutes to servicemen and women, senior citizens, low-income families and others who rely on them for long-distance calling.

The FCC ordered AT&T, and any other company that operates its card service in the same way, to recalculate and pay what it owes to the government's universal service fund, which is used to help subsidize small phone companies for providing telephone service in sparsely populated areas.

The fees, which also help connect schools and libraries to the Internet, are tiny charges collected for every local, long-distance and wireless call.

AT&T had claimed that because card users had to listen to advertisements before their calls were completed, such calls were no longer a regulated telecommunications service subject to the fees. 

In recent financial filings, AT&T said that it had averted $160 million in universal service fees since 1999. The company also saved $340 million in charges payable to local phone companies for completing AT&T calling-card calls within states, by first routing them out of state and then back in. Calls from out of state have lower access charges.

Those firms can now seek to collect from AT&T. The company, which has agreed to be bought by SBC Communications Inc., said it would appeal. In a written statement, AT&T called the decision "unfair, legally flawed, and harmful" to consumers. In the past it has said it might have to raise the price of the cards by as much as 20 percent to cover the fees.  The company contends that other calling-card providers are evading the fees.
 

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